How to Ask for Feedback at Your Salon
The secret to boosting retention is embracing client feedback. Learn the two-step strategy every successful salon owner uses.
The secret to boosting retention is embracing client feedback. Learn the two-step strategy every successful salon owner uses.
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I see it all the time. A smart, hardworking pro writes a long caption about a small price change and then braces for impact. Let’s unpack why this happens in the beauty industry, when it helps, when it hurts, and what to do instead.
In the beauty industry, we know that the work is deeply personal. You see your clients often. You build trust and connection through deep conversations. Sometimes, it even feels like friendship. But here’s why it’s harder to make confident decisions:
We see clients often, we remember milestones, and the service feels deeply personal. That closeness can make business decisions feel emotional.
Many of us learned from mentors who posted announcements because it felt polite and transparent. Habits stick.
Beauty pros value honesty. Announcements feel like the respectful thing to do.
A few loud reactions online can shape our playbook, even if most clients are supportive.
Think about it. Major brands adjust their pricing all the time. They don’t post about it or ask for understanding. They simply do it. Still on the fence? Here’s a simple pro and con list:
Treat price updates as a normal part of running a business. Announce only when it serves clarity. If the change is significant or timing affects pre-booked clients, communicate directly and professionally. If it’s a small, routine adjustment, update your menu and move on.
Product prices rise. Rent changes. Education costs money. Life happens. You don’t need to write an emotional essay every time your menu updates.
The best thing you can do for your brand is normalize change. Update your prices. Communicate clearly if needed. Keep the focus on quality and consistency, not on defending your decisions.
Your clients value you for your expertise, your artistry, and your results. That’s what matters most.
Here’s how to move forward with confidence.
No long captions. No justifications. No guilt.
Running a business means constantly evolving. Growth isn’t something to apologize for; it’s something to celebrate. Every time you adjust your pricing, you’re investing in the experience you give them.
So, skip the apology post, update your prices, and keep building your empire.
Because you’re not just offering a service. You’re creating a brand that deserves respect—and that starts with how you respect yourself.