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Choosing a medspa software platform is a decision that reaches well beyond feature checklists. The system you adopt influences everything from daily workflows and staff efficiency to documentation standards and long-term scalability. AestheticsPro has established itself as a recognizable option in the medspa space by prioritizing clinical structure, compliance, and tools built specifically for medical aesthetic practices.
AestheticsPro is commonly associated with robust charting, scheduling, billing, and patient record management, which makes it appealing to clinics that place a high value on detailed documentation and regulatory alignment. At the same time, the broader medspa software market has expanded to include platforms that focus on different operational strengths — from front-desk simplicity and client communication to advanced reporting and multi-location growth.
This review takes a closer look at AestheticsPro’s core capabilities, strengths, and limitations, and considers how it compares to the alternatives on the market. The goal is to provide a clear, practical perspective on where AestheticsPro fits best, and what types of practices are most likely to benefit from its approach.
AestheticsPro is designed specifically for medical spas and aesthetic practices that require more than entry-level booking tools. The platform combines scheduling, HIPAA-compliant electronic records, customizable treatment charting, billing, payments, and reporting into a single cloud-based system built around clinical operations.
Practices are often drawn to AestheticsPro for its depth in documentation and recordkeeping. Features such as digital consents, e-prescribing, structured treatment tracking, and centralized patient profiles support clinics that need detailed, audit-ready records. Administrative tools like dashboards, client portals, and inventory oversight further help teams stay organized and informed.
At a high level, AestheticsPro tends to be a strong fit for medspas that place a premium on clinical rigor and compliance, and that are prepared to adopt a more comprehensive platform in exchange for greater control and functionality.
Your day starts with a quick check of AestheticsPro’s dashboard. The schedule is already organized by provider and room, online bookings are in place, and reminders have gone out automatically. Intake forms and consents are ready before clients walk through the door, cutting down on front-desk friction.
As appointments begin, providers access patient records directly from the calendar. Treatment history, SOAP notes, photos, and prescriptions live in a single, HIPAA-compliant chart. Documentation happens alongside care—notes are entered, images are stored, and services are logged without breaking the flow of the visit.
When the schedule shifts, the system keeps everything aligned. Changes to appointments or services update records, inventory usage, and billing together, helping the practice stay consistent as the day moves on.
By closing time, payments are complete, charts are finalized, and performance data is ready to review. Instead of piecing together information from multiple tools, the owner has a clear snapshot of the day—clinically, operationally, and financially.
AestheticsPro’s strengths lie in its comprehensive clinical documentation, integrated scheduling and client management, and a broad set of operational tools tailored for medical spa workflows — making it a strong fit for practices that need structured recordkeeping and compliance-oriented features alongside core business management.
AestheticsPro includes a centralized calendar that tracks appointments by provider, room, and service, helping practices organize daily workflows and reduce scheduling conflicts. Automated reminders and confirmations aim to lower no-shows and streamline front-desk tasks.
On the other end of the equation, clients can book appointments, complete medical intake forms, and view upcoming visits through a secure portal — extending access beyond traditional office hours and reducing administrative overhead.
AestheticsPro’s electronic medical records are built with HIPAA compliance in mind, offering customizable forms, structured SOAP notes, digital signatures, and secure storage of treatment documentation. This focus on clinical recordkeeping supports regulatory readiness and consistent care tracking.
Integrated photo tools (alignment guides, comparison views, markup) allow providers to capture and reference before-and-after images alongside clinical notes, bolstering continuity of care. Providers can also electronically transmit prescriptions and conduct secure, HIPAA-compliant virtual consults from within the platform, keeping remote care fully integrated with patient records.
Centralized profiles store treatment history, invoices, balances, and communication logs, giving staff a comprehensive view of each client’s journey and supporting both service personalization and retention efforts.
Over at the "front desk", Built-in point-of-sale and billing features link service charges, retail sales, and inventory usage in one workflow. This can simplify checkout, support stock tracking, and reduce reconciliation between systems.
The platform also includes basic tools for scheduling, role-based access controls, and time tracking, helping clinics align staffing with service demand.
AestheticsPro provides dashboards and exportable reports on key practice metrics — such as revenue trends, booking activity, and service performance — enabling owners to monitor clinic health and identify opportunities.
In terms of loyalty and retention, basic CRM-driven tools allow practices to run targeted email campaigns, manage loyalty programs, and track referral activity directly from the platform, supporting efforts to keep clients engaged.
AestheticsPro offers a tiered subscription model designed to scale with the size and complexity of your medspa operations. All plans are cloud-based, include HIPAA-compliant security, and bundle core operational features — such as appointment scheduling, client portals, EMR, and patient management — under a single subscription.
Unlike some practice software that charges per user, AestheticsPro’s pricing is generally flat-rate per month for each tier. The Pro-Plus plan does include a base number of users (e.g., up to 3) with an additional per-user fee for extra accounts beyond that limit
This tier is intended for small to growing medical spa teams and includes the core all-in-one platform features:
Key Features
This plan supports a limited number of users (e.g., up to three) and is designed to cover essential practice operations. Some features (like certain marketing tools or telephony/SMS credits) may require additional fees.
This mid-tier plan builds on Pro-Plus and is aimed at larger or scaling practices that need expanded access and support:
Everything in Pro-Plus, plus:
This tier is positioned as a more scalable solution for medspa practices with multiple providers, locations, or complex workflows.
The top-tier plan is designed for high-volume or multi-location operations that need bespoke capabilities.
Includes everything in Executive, plus:
This plan is typically recommended for larger medspa groups, multi-site practices, or organizations that want bespoke workflow configurations and reporting.
AestheticsPro generally receives positive overall ratings on major review sites like G2 and Capterra, with many users valuing its comprehensive feature set for medical spas — particularly scheduling, EMR, and client management tools. The average ratings across platforms tend to fall in the 4.1–4.4 out of 5 range, indicating solid satisfaction among many practices.
Across review platforms, medspa owners often describe AestheticsPro as a comprehensive, all-in-one system that brings scheduling, billing, photo documentation, and HIPAA-compliant clinical records together in one place, reducing reliance on multiple tools. Users frequently praise the depth of its EMR and documentation features, along with onboarding and training support that helps practices get up and running.
Day-to-day tasks like booking and front-desk operations are generally considered manageable once workflows are established. That said, reviews also point to occasional performance issues, a steeper learning curve for advanced features such as reporting and inventory, and mixed experiences with customer support for more complex technical needs.
Some users also note limitations in third-party integrations and built-in marketing tools. Overall, feedback suggests AestheticsPro is well suited for clinics that prioritize clinical rigor and are willing to invest time in setup and training to fully leverage its capabilities.
Despite aestheticsPro's strengths, reviews also surface a consistent set of challenges. Some medspa owners report occasional software bugs, slowdowns, or brief outages that can interrupt scheduling or intake workflows. Others point to a steeper learning curve, noting that while core tasks are usable, more advanced features—such as reporting, inventory management, or deeper customization—can feel less intuitive.
Support experiences tend to vary: many users have positive interactions, but some reviews mention slower response times or difficulty resolving more technical issues, particularly when relying on ticket-based support.
Additionally, a portion of users cite limited third-party integrations and marketing tools that are less robust than dedicated, standalone platforms.
AestheticsPro is a feature-rich, all-in-one platform that combines scheduling, HIPAA-compliant clinical documentation, billing, patient management, photo tracking, and basic marketing tools into a single system built around medspa workflows
Many medspa owners appreciate the platform’s comprehensive EMR, customizable charting, online booking, and support resources, while day-to-day functions like appointment management and client profiles tend to be reliable once workflows are established. That said, AestheticsPro isn’t necessarily the most intuitive choice for every practice: some reviewers note a learning curve for advanced features, occasional performance quirks, and mixed experiences with support and integrations.
In practical terms, AestheticsPro is often worth it for practices that are clinical-oriented, compliance-driven, and willing to invest time in setup and training to unlock its full potential. Smaller or less technically driven teams may find the depth of functionality more than they need, while practices seeking ultra-simple workflows or extensive third-party ecosystem support might consider alternatives.